Refund policy

Return Policy

• Return Period: You have 14 days from the date of delivery to initiate a return for an exchange.

• Eligibility: To be eligible for an exchange, items must be:

• Unworn and unused, with all original tags attached.

• In the original packaging.

• Non-Returnable Items: The following items cannot be returned or exchanged:

• Personalized or custom-made items

• Gift cards

• Sale or clearance items

How to Initiate an Exchange

1. Request an Exchange: Contact our customer service team at
   Email: hello@teamsuri.com or
   WhatsApp: +60 18-201 5856
   to request an exchange. Please provide your order number, original digital receipt and the reason for the exchange.

2. Exchange Instructions: Once approved, you will receive detailed instructions on how to proceed with your exchange.

3. Pack and Ship: Securely package the item(s) in their original condition and send them to the address provided in your exchange instructions.

Important Notes

• No Refunds: Please note that we do not offer refunds for any purchases. All sales are final, except in cases of defective or incorrect items.

• Shipping Costs: Original shipping costs are non-refundable. You will be responsible for any return shipping costs unless the exchange is due to our error (e.g., wrong or defective item).

Contact Us

If you have any questions about our return and exchange policy, please reach out to our customer service team at hello@teamsuri.com